top of page

Cancellation & Refunds
BLUESTEM Films, LLC


1. Payment Structure

 

NOTE: The following is true unless a differing contract is agreed upon between both parties.

 

1.1. Saving Your Spot: 

 

1.1.1. Weddings: All clients will have their requested date of filming saved for one week (starting on the date they made the request) or until the deposit is paid. After one week, if the deposit is not received, the date may be released to other clients.

 

1.1.2. Commercial: All clients will have their requested date of filming saved for two weeks (starting on the date they made the request) or until the deposit is paid. After two weeks, if the deposit is not received, the date may be released to other clients.

 

1.2. Deposits: All clients are required to pay 1/3 of the total price as a deposit. This deposit will be non-refundable (see section 2.2 for exceptions)

 

1.3. Remaining Balance: The remaining balance must be paid in full at least one week prior to the film date. If there is no film date, the remaining balance will be due at least 24 hours prior to the beginning of editing.

 

1.4. Paying All Upfront: Clients have the right to pay the full balance upfront, however; the amount otherwise used for the deposit will still be non-refundable.

 

2. Cancellation Policy

 

2.1. Cancellation by Client: In the event of cancellation by the client, the deposit fee is
non-refundable. If cancellation occurs less than one week before the filming date, the
full payment is still due.

 

2.2. Cancellation by BLUESTEM Films, LLC: In the unlikely event that BLUESTEM
Films, LLC is unable to fulfill the agreed-upon services, a full refund (including the deposit) will be provided to the client.

3. Refund Policy

 

As previously mentioned, the deposit is non-refundable in all circumstances unless Bluestem Films cancels (see 2.2). Should a client cancel their bundle one week or more prior to the film date, they will receive a full refund, not including the deposit amount.

 

4. Force Majeure:

 

Bluestem Films, LLC is not liable for failure or delay in performance resulting from causes beyond our control, including but not limited to acts of nature, governmental actions, pandemics, or other unforeseen circumstances.

 

In the event that any of the unforeseen circumstances listed or not listed above causes a delay in Bluestem's services, the full payment will still be due. If these circumstances result in a complete cancellation, the client will be refunded the entire amount, excluding the deposit.

 

5. Limitation of Liability:

 

The total liability of BLUESTEM Films, LLC for any claims, losses, or damages arising from our services is limited to the total amount paid by the client for those services.

 

6. Governing Law:

 

This agreement shall be governed by and construed in accordance with the laws of the United States, the state of Minnesota, and the State of the client (in both venue and location of delivery).

 

7. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:


Eli Simon
Co-Owner
507-491-3947
elisimon@bluestemfilms.com 

Ethan Krueger
Co-Owner
507-339-0773
ethankrueger@bluestemfilms.com 

 


Last updated on January 19, 2024 by Eli Simon

bottom of page